Refund policy

This policy applies to orders placed on or after October 17, 2026 and delivered within the United States. Orders placed before October 17, 2026 follow our previous return policy.

You have 30 days from delivery to start a change-of-mind return. Damaged, defective or wrong items must be reported within 15 days of delivery.

How to start a return

1. Email us at help@theheavycup.com within 30 days of delivery. Include your order number, the item(s) you want to return, and whether you'd like a refund or store credit.
2. Once your return is approved, we'll email you a prepaid return label.
3. Pack the item securely and drop it off with the carrier shown on the label.

To be returned for change of mind, items must be unused and sent back in their original packaging. Please pack them securely, as our products are heavy and need good protection in transit.

Change-of-mind returns

If you changed your mind about a full-price item, you can choose:

• Store credit: the full product price, with no fee.
• Cash refund: the product price, minus a restocking fee that covers the cost of your return label.

Want a different item? Choose store credit and use it to place a new order.

Original shipping charges are not refunded for change-of-mind returns.

Restocking fees (cash refunds only)

Sale items

Items bought on sale can be returned for store credit only, with no fee. Cash refunds are not available for sale items unless the item arrives damaged, defective or wrong.

Damaged, defective or wrong items

If your order arrives damaged, defective, or isn't what you ordered, email us at help@theheavycup.com within 15 days of delivery with your order number and photos of the problem.

You choose how we make it right, with no fees:

• A full refund
• A full replacement
• A replacement of just the damaged part
• Store credit

If the item needs to come back to us, we'll send you a free return label. If we're sending a replacement part, you keep the product.

Missing or damaged part? If any part of your order arrives missing or damaged, email us and we'll send you a free replacement.

Cancelling an order

If your order hasn't shipped yet, including backordered and preorder items, you can cancel it for a full refund, including shipping. Just email us at help@theheavycup.com with your order number.

Once an order has shipped, it can't be cancelled, but you can return it under this policy once it arrives.

Refunds and store credit

We process your refund or store credit once we receive and check your returned item. Cash refunds go back to your original payment method and can take a few business days to appear, depending on your bank.

Using your store credit

We'll email you when your store credit is ready.

1. Click Sign in on our website and enter the same email you used for your order. You don't need an existing account.
2. Enter the code we send to your email.
3. At checkout, click Apply store credit.

If your new order costs more than your credit, you pay the difference. If it costs less, the rest stays in your account for next time.

Questions? Email us at help@theheavycup.com. Customers in the European Union have additional rights; see our EU Return & Refund Policy.